We're here to help. Here are some answers to your most frequently asked questions – including general questions, loan questions, and payment questions. If you can't find what you are looking for, please call us at (800) 704-5504 or email us at customercare@graniteloans.net and our friendly Customer Care Team will provide you with the information you are looking for.
At Granite Loans, we offer installment signature loans. We are committed to a simplified application and funding process. You can easily submit an application online or you can apply over the phone at (800) 704-5504 if you prefer speaking to a live person. One of our Customer Care Agents would be happy to take your application. Either way, the application process is fast and is usually completed in minutes.
An installment loan is money borrowed directly from Granite Loans and repaid with interest through pre-determined payments of equal amounts. The exception to this rule may be the first and last payments, which could be slightly more or slightly less.
A signature loan is a way for an individual to obtain a personal loan based on his/her signature and proof of income. With Granite Loans, you can receive up to $1,000 in funding by obtaining a signature loan. The length of the loan is called the term and can range all the way up to 180 days. Our simple online form does not contain any long questions. Instead, it asks for your basic information and a location for where you would like the funds to be sent to. It is that easy!
If your application is approved and verified by 6 p.m. ET, we can electronically deposit your loan proceeds into your bank account as early as the next business day. Alternatively, you can request that we send you a paper check via the USPS, which will take approximately 7-10 days for delivery.
Please note that we currently do not offer credit products with rates that allow us to lend to covered members of the US armed forces and their dependents.
At Granite Loans, we strive to be transparent about the cost of our loans, whether that includes interest and/or fees. We never charge an application fee! All fees that may be charged are explained to you during the application process and specifically identified in your loan contract. Please refer to our Rates and Terms page for further details on the loan charges and interest rates.
Signing your loan agreement is easy! You simply need to log in to your Granite Loans account, review the agreement, and then provide your first and last names and the last four of your SSN.
To apply for Granite Loans installment loans online, you will need to have a bank account that accepts ACH transfers. In some instances, other funding methods may be used such as prepaid debit cards, etc. Please contact our Customer Care Team at (800) 704-5504 to see if you qualify for our other funding methods.
Once we've reviewed your application, our Customer Care Team will notify if you are approved.
In most cases you will not need to fax or email us any documents. However, if we are unable to verify your information over the phone, we may ask you to send us documentation by email or fax.
Absolutely! All Granite Loans installment loans transact on our secure servers and utilize industry standard security protocols. Your non-public information is completely confidential and protected by our Privacy Policy.
At this time, Granite Loans does not allow a household to have more than one installment loan at a time with us.
Absolutely. You're welcome to apply for a loan product in the future if your application is denied. There is never any cost for submitting an application!
Once your application has been approved, you will typically receive your money the next business day*.
You can cancel your loan with Granite Loans without penalty within 3 business days after the effective date of your loan. To cancel, call our Customer Care Team at (800) 704-5504. Note that if you cancel your loan, you will be responsible for returning the entire amount received back to us.
Your payments will typically be bi-weekly to coincide with your pay cycle. If you are paid weekly, your payments will still correspond with your pay cycle but will be every other week. For example, if you get paid every Friday, your payments will be due every other Friday.
Log into your Granite Loans account to view your next due date. You can also contact our Customer Care Team at (800) 704-5504 at any time to check when you next payment is due or to obtain information about your loan.
Contact us at (800) 704-5504 as soon as possible! Our friendly Customer Care Team will help you get back on track.
ACH (Automated Clearing House) payments are payments that are automatically debited from your bank account. You'll need to provide authorization in order for any institution to take payments from your account via ACH. When your payment is due, Granite Loans will electronically send a request to your bank to debit your account through the routing and account number you provided.
Your payments will typically be due when you get paid, but you can always make additional payments without penalties or fees. In most cases, early payments will reduce the total finance charges you'll pay. Contact our Customer Care Team at (800) 704-5504 to make an early payment.
You can pay your loan off in full at any time. We won't charge you penalties or fees for paying off your full balance early. Contact our Customer Care Team at (800) 704-5504 to pay in full or log in to your online account. Once your loan is paid off, you may be eligible to apply for another loan as long as your account is in good standing.
Every loan and situation is different. Obtaining the right installment loan for your needs and budget is critical. Installment loans are designed to be flexible enough for you to pay the loan back timely and without any hassle. You can even pay the loan off early without having to worry about pre-payment penalty charges. Granite Loans goal is to make your life easier. Don't let your loan create problems for your life. Contact our Customer Care Team at (800) 704-5504 if we can help you in any way.